Ignite Corporate
Our corporate team is here to understand your needs and create and implement plans of action to increase your sales conversion rates, take the load off your team or handle your calls. We can do everything from being your own virtual receptionist to our team cleaning your database.
- Professional Telephone & Email Techniques
- Dealing With difficult, over bearing customers
- Explaining technical information to non technical customers
- Time management techniques
- Objection handling
- Body Language skills
Services We Provide:
Customer Experience Training
Virtual Assistant
Mystery Shopping
Lead Generation, Client Retention
Customer Experience Training
- Professional Telephone & Email Techniques
- Dealing With difficult, over bearing customers
- Explaining technical information to non technical customers
- Time management techniques
- Objection handling
- Body Language skills
Virtual Assistant
Need assistance with day to day tasks? Do you spend hours on repetitive tasks? Or don’t get around to getting everything you want done in a day? Hire a VA – Virtual Assistant or here at Ignite Corporate we like to call it a Viable Asset.
Our Services:
- Executive Assistants
- Virtual Receptionists
- AdWords Specialists
- Copywriters
- Web developers
- Social Media Managers
- All at very affordable prices.
- You can even monitor your virtual assistant via a remote function
- Google Partner
- Hootsuite Certified
- Linkedin B2B marketing certified
- Facebook marketing partner
- Bing ads accredited professional
- Google Analytics Certification
- YouTube Certification
- Hubspot Inbound Marketing Certificate
Mystery Shopping
Here at Ignite Corporate we understand your customers and implement ways in which to improve certain aspects to give your customers the best service which in turn makes your client a repeat client.
Customer service mystery shops complement direct customer feedback to give a more complete picture. Our customer service mystery shop programs join the dots and tell you precisely where your customer service can be improved.
Mystery shopping customer service provides a measurable account of what your existing customers are experiencing
The advantages Mystery Shopping has over Client Feedback Surveys.
Customer feedback surveys are a great barometer of service levels but they don’t provide context. Mystery shopping allows you to determine exactly where your problems exist and how to fix them.
Mystery shopping programs will also allow you to act on deep, unbiased information, untainted by personal agendas.
Furthermore, mystery shopping insights focus on information which leads to profit. Are staff connecting with customers? Are they knowledgeable? Are they closing the sale? Are they cross-selling? We’ll find out.
How we Mystery Shop customer service
From strategy to execution.
We will develop a mystery shopping program built on your current strategies and training.
Customer service mystery shops can be set up using a variety of distribution points in a wide number of industries (including B2B and B2C). These mystery shopping programs measure the human interactions and internal operational issues (e.g. queue times or follow-up etc.).
We will work with your operations and training teams to clearly define and map your customer service process so we can design a tailored program.
You’ll be able to determine exactly where to make changes to your operations and training budgets, thus providing massive ROI returns.
Lead Generation, Client Retention
Tab Content
Our Clients
Gyms
Dental & Medical Practices
Advertising Agencies
Vet Practices
Real Estate Agencies
Small to Medium Sized Businesses
- Gyms
- Dental & Medical Practices
- Advertising Agencies
- Vet Practices
- Real Estate Agencies
- Small to Medium Sized Businesses
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